Warehouse management and scanning solutions

Gaina Connect, Strategic Software Support

Innovative technology in the drinks industry requires innovative support & strategic guidance, provided by drinks industry experts. Introducing, Gaina Connect.
IT software support

Gaina Connect

Our ongoing aftercare and support package, Connect, is much more than bug fixes and answering questions about our software. Gaina Connect is an extensive customer care package. Connect incorporates a tiered software support help desk along with a dedicated Customer Success Manager for all customers, and on-going proactive monitoring of your system. Connect also allows our customer to shape the future of the software by providing a valued input to our product development road-map.

 

Software Support Helpdesk

Calls are triaged by our Tier 1 Team who escalate support issue to Tier 2 Developers when necessary. Gaina’s Tier 2 Development Team are a highly skilled team of professional developers who initially designed our software. Our support teams are proud to maintain very high levels of customer satisfaction, scoring an average rating of 4.8/5.0 for 2018.

 

Customer Success Manager

Every Gaina customer is allocated a Customer Success Manager. Gaina’s team of Account Managers have a wealth of sector knowledge and a genuine interest in what’s best for our customers. Customer Success Managers are proactive individuals who understand our customers’ needs and business processes.

 

Proactive System Monitoring

Gaina works hard to ensure that your Control-IT system runs smoothly. Our monitoring system safeguards your servers from overfilling by defining threshold parameters that alert us to capacity being approached. We offer ongoing data backups so that in the worst-case scenario, you can recover all of your business data if disaster occurs.

 

Product Development Road-Map

With Gaina software, we offer you full visibility of our short, medium and long-term commitment to the development of both our products and services, all of which are specific to the drinks industry and help you to navigate a fluctuating market and external factors. Not only do you have access to the road-map, you have the power to influence it in a way befitting to your individual business needs.

erp software support

Key Features

Software Support Helpdesk

Gaina’s software is supported by the team who built it. In 2018, our team had a CSAT score of 4.8/5.

Customer Success Management

Increase your bottom line by receiving strategic business consultations from your account manager.

Proactive Systems Monitoring

We monitor, spot and fix technical problems before you know that they exist.

Product Development Roadmap

Achieve the growth you need by influencing our product road-map and having our software developed to suit your needs.

Don't just take our word for it

“Galvins have been a Gaina Software customer for 21 years now and we’ve always been able to rely on a speedy response and solution to any mishap that we have had along the way. The team are quick to call us to make sure that we’re getting the most from our software and offer advice on the drinks market. I’d definitely recommend the Gaina team and their software!

Shane McKenna, Operations Manager

GALVINS WINES & SPIRITS

Galvins WInes & Spirits

Get a free consultation from a technology expert

Get a free consultation from an expert who will gain an understanding of your organisation and identify key areas in which Gaina’s software can help you achieve your goals ‐ including reducing errors, increasing efficiency, improving product tracking and maximising profitability.

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Get a free consultation from a technology expert

Get a free consultation from an expert who will gain an understanding of your organisation and identify key areas in which Gaina’s software can help you achieve your goals ‐ including reducing errors, increasing efficiency, improving product tracking and maximising profitability.

This field is for validation purposes and should be left unchanged.